Shipping & Returns

WHERE WE SHIP TO
We currently only ship to the UK. Your new Harley-Davidson merchandise will be shipped directly from our dealership in Birmingham.

WHEN YOUR ORDER WILL BE SHIPPED
We ship on the weekdays our dealership is open, Tuesday to Fridays. Orders placed before 2pm Tuesday to Friday are dispatched within 24hrs. Orders placed on a Saturday, Sunday or Monday will be shipped on the Tuesday. UK customers usually receive their merchandise the next working day after the shipment day with our friends UK MAIL. Any questions? Please say hello@hdbirmingham.store and we’ll aim to get back to you as soon as possible.


RETURNS AND EXCHANGES
We aim to please! If in the unlikely event you’re unhappy with our awesome goodies or want to exchange for another size, please get in touch here or let us know at hello@hdbirmingham.store within 14 days. Please include your name, order number and details of the issue. If you are returning/exchanging, we will send you an authorisation number. You’ll need to include this inside the package just so we know it’s you!

When returning an item, we cannot be held responsible for the items until we receive them, we advise that you use a recorded postal service for peace of mind, especially with the bulkier items. Please return in original condition with all tags and original packaging. Sale items are non-refundable.